activation fails in Sonar 7
jtruelson
Posted 2008-12-21 6:16 AM (#14431)
Subject: activation fails in Sonar 7


New user

Posts: 1

Email address and activation code display correctly in their fields, but red "x" appears to the right of the activation code field when "next" is clicked.
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chrisnash
Posted 2008-12-21 1:39 PM (#14432 - in reply to #14431)
Subject: RE: activation fails in Sonar 7



Developer

Posts: 746
50010010025
Location: England
Hi Joe,

Sorry to hear of your difficulties. I know others have managed to activate Sonar successfully. Here's a potentially-relevant excerpt from the FAQ:

"If you having problems with the activation code you have entered, you should make sure that you have entered the numbers 0 (zero), 1 (one) or 5 (five), rather than any similar looking letters (e.g. O, I, l, or S). If you still have trouble activating reViSiT, follow the instructions for seeking further assistance, and we will do our best to help."

But I assume, that you read that, and the further assistance sent you here. So, if you want to email your username/code to me (revisit [at] nashnet.co.uk), I'll happily take a closer look.

Best,
Chris
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